Posts Tagged ‘Trevor Lees Audio’

Changes to ‘Lemon Law’

March 16, 2009

After my issues with Trevor Lees Audio, I have been intending to make a submission to have Victoria consumer law changed. I believe that the consumer should have greater protection, with a right to refund if sold a lemon.
As such I have been in contact with my local member – Hon Marsha Thomson
Here is a copy of the advice received – 12/03/09

“As this will soon be a Federal issue it is suggested you send copies of your letter to both the Victorian Minister for Consumer Affairs

Hon Tony Robinson
Minister for Consumer Affairs
Level 5, 1 Macarthur Street
East Melbourne 3002

and the Federal Minister

Hon Chris Bowen
Minister for Competition Policy and Consumer Affairs
P.O. Box 6022
House of Representatives
Parliament House
Canberra ACT 2600
….
Hon Marsha Thomson”

I would encourage anyone who has had similar issues to also make a submission. It’s the only way to get some real protection from such practises and dealers

VCAT Hearing results

December 10, 2008

After an long and difficult hearing lasting several hours, in which 2 totally different accounts of what happened were presented, VCAT have handed down a binding decision. This has awarded me a refund of $2,000.

$800 was taken off the total due to “use” of the gear , Trevor Lees Audio attempts to resolve the matter (shown by the replacement units.) as well as taking into account his “out pocket” amount for providing the refund.  This decision is now a matter of public record, I will update the blog once all the details have come through.  I will also edit the blog of some content.

I am happy with the decision and that this contracted and painful process is over. I am disappointed with the length of time to resolution and the “lack” of protection afforded to consumers in this situation. I intend to make submission over this law, as I believe that the consumer should have greater protection and a final “right to refund”