The low down on Trevor Lees Audio
On the 14/02/2008 I purchased a Audiolab 8000 stereo system from Trevor Lees Audio. I dealt with both owners, whom went to great lengths to impress upon me both of the quality of the product and great value for money.
Almost immediately I started to have significant issues with the gear. Over the next 2-3 months I had to return numerous times to the store to obtain replacement units. (I should acknowledge at this point, at each return I was given a new in the box replacement.)
Audiolab Faults within 2 months of purchase
- CD players transport unit stopped loading. Replacement CD player also started to have loading issues.
- Amp Units developed a very loud “popping” sound when any switch was used. 2 new replacement units developed this fault.
- Power Amp Units stopped working.2 new replacement units developed this fault.
When I was dealing with 1 owner, he was happy to exchange each broken unit with a “new in the box” replacement. But when I started to deal with the other, things changed. He simply informed me, that I was only person they knew of, having these issues and I was making a “mountain out of a mole hill.“
On the 17/05/08, after the 5th major fault with the replacement gear, I returned the whole system.
They accepted the goods back. But he refused to provide the refund, stating that he couldn’t provide one. He was downright rude and extremely belligerent in his position. Finally I tried to negotiate another solution with him. But the other brand gear never arrived and he kept trying to push the Audiolab stuff.
After 2 weeks of being given the run around, on the Sat 31/05/08, I demanded the refund from the owner. We had an extremely heated short conversation, which ended when I left the store and yelling ringing in my ears, that I would “…have to go to small claims court if I ever wanted too see my money..”
Consumer Affairs weren’t able to make any headway with the case. The claim was that the sole issue was a faulty fuse, so they could see no reason for a refund. No explanation was given for the “popping” amps, faulty CD players or why 2 brand new power amp’s with less than a month use, would blow a fuse?
I am currently awaiting the VCAT hearing, which will hopefully bring this upsetting and regrettable incident to a close.